To the editor:
We are all stressed out more than normal these days. especially with the COVID situation which may last longer than we expected.
In my letter today, I would like to focus on the automobile repair process, particularly changing over to your winter tires.
Having worked in the automotive industry for may years, this time of year can be stressful on every person, from the individual you are making the appointment with to the person doing the service.
Once that first snowflake falls, phones start ringing and people want to get their vehicles in ASAP to get their winter tires on.
Behind the scenes, the service advisors and technicians work hard to schedule as many vehicles they can in a “normal” working day.
People have to have patience in dealing with these types of situations. There can be unforeseen circumstances which occasionally arise which can make the installation process take longer than anticipated — situations such as seized bolts, broken studs, worn-out tires requiring replacing just to name a few.